Better Business Bureau Essay

The BBB was created to establish an environment of trust between buyers & sellers. This trust is created through the BBBs standards of trust. Companies that abide by these standards in turn pay for accreditation. As a not for profit, the BBB relies on funds from sponsors and members. Up until recent, the BBB seemed to take on offered special benefits to those that paid a fee to become members. Such accusations strike caused the BBB to address their current system and make changes to en positive(predicate) fairness amoung members and non-members.1)Who is the BBBs most important stakeholder, business or consumers? -The most important stakeholder for the BBB is the consumer. Yes, businesses result the resources for the BBB, but they only do this to create a positive public figure for their brand in the eyes of consumers. If the consumers did not care about the ratings of the BBB thusly businesses would not invest.2)Do you think the BBB can truly be impartial presumption its fina ncial dependence on business? -No the BBB cant be impartial. There needs to be a reason for companies to invest in the BBB. If the treatment of non-members were truly the same as members, then the company get out give companies little reason to invest.3)What actions can you take to make sure the pay for play scheme did not happen again? -The important issue with the pay for play scheme was the fact that those who sold commencement ceremony year memberships received a 45 percent commission. This type of takings system is very similar to the AIG system that caused problems within their company. -The BBB should implement a new reward system. Maybe a system that provides rewards based on the pitching of memberships to potential business. Employees should be rewarded regardless of if the sale goes through or not.